Complaints

Complaint Handling Process

MAKING A COMPLAINT

If your issue has not been resolved by our Support Team, you are entitled to lodge a complaint.

You can do so by the following means:

Email: complaints@unitiinternet.com

Mail: Level 1/44 Currie St, Adelaide SA 5000

National Relay Service: TTY/Voice 133 677 | Speak & Listen 1300 555 727

To view our complaints response times and process, please refer to our Complaint Handling Process

If requested, we will help you with formulating, lodging and progressing your complaint. This may be necessary for consumers with a disability, those who are suffering financial hardship or are from a non-English speaking background.

TELECOMMUNICATIONS INDUSTRY OMBUDSMAN (TIO)

We encourage you to always contact Uniti Internet first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact.

At any time, you can contact the Telecommunications Industry Ombudsman (TIO) for assistance. The TIO is a free, independent service that helps with phone and internet complaints. The TIO may be able to assist you where you are unhappy with the information we have given you, the time it takes for us to respond, or the way we respond.

The information below can be used to find out more about how the TIO can assist you or to contact the TIO.

Phone: 1800 062 058

Webpage: What we can help with

Online: Online Complaint Form webpage

Email: tio@tio.com.au

Fax: 1800 630 614

Access using a language interpreter, Auslan interpreter or the National Relay Service – ‘Interpreters and accessibility’ webpage.