Complaints

Complaint Handling Process

MAKING A COMPLAINT

If your issue has not been resolved by our Support Team, you are entitled to lodge a complaint.

You can do so by the following means:

Email: complaints@unitiinternet.com

Mail: Level 1/44 Currie St, Adelaide SA 5000

National Relay Service: TTY/Voice 133 677 | Speak & Listen 1300 555 727

To view our complaints response times and process, please refer to our Complaint Handling Policy

If requested, we will help you with formulating, lodging and progressing your complaint. This may be necessary for consumers with a disability, those who are suffering financial hardship or are from a non-English speaking background.

TELECOMMUNICATIONS INDUSTRY OMBUDSMAN (TIO)

We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact.

You can contact the TIO as follows:

Phone: 1800 062 058

Fax: 1800 630 614

Online: http://www.tio.com.au/making-a-complaint

The services of the TIO are free of charge.