An important notice
for nbn^® customers

Information for nbn® Customers

On 31 May 2023 Uniti's parent group Uniti Group Limited, has finalised a deal with Aussie Broadband to acquire all current nbn^® internet services. This means that once the migration is complete and you receive completion communications, Aussie Broadband will be your new internet service provider.

Our teams are working closely together to ensure that the transition process is as seamless and stress-free as possible. We understand that change can be difficult, but both parties are committed to making this process as smooth as possible for our valued customers.

The migration of nbn^® internet services to the Aussie Broadband network is scheduled to take place from the 12th of June 2023. Aussie Broadband will be in contact via email in the following weeks with your exact migration date(s).

What does this mean for my current nbn® internet plan?

As part of our agreement, there will be no change your monthly price nor your monthly billing date.

Your IP address will change once your service is migrated.

What happens to my VOIP service and email?

If you have a VOIP service, this will continue to be supported by Aussie Broadband.

If you have an email address provided by Uniti, we are in the process of transitioning all of our customers off our email platform and recommend you move your email service to a non-internet service provider address such as Gmail, Outlook or Yahoo. We also recommend you download and save any important emails and files in the meantime

Will I have to change my modem or router?

No, you will not have to change your modem or router. However if you wish to upgrade your existing one, or buy an additional router, Aussie Broadband have options available.

Accessing your Uniti account details